South Peninsula Hospital’s performance is measured in a number of ways, including the tracking of clinical care, patient outcomes, and patient satisfaction. Quality and patient safety are the cornerstones of the performance at South Peninsula Hospital. A Quality Committee monitors the vital work of ensuring that the highest quality of care is delivered to each patient. Additionally, the hospital adopts and follows an annual Performance Improvement Plan, Customer Service Plan and the South Peninsula Hospital Quality Department works directly, on a daily basis, with providers and nurses to enhance quality of care.
South Peninsula Hospital was recently named a Top 100 Critical Access Hospital out of more than 1,300 critical access hospitals nationwide. The designation was announced on September 28, 2011 at the National Rural Health Association’s Critical Access Hospital Conference. The top 100 critical access hospitals scored best on the iVantage Health Analytics’ Hospital Strength Index, which includes a unique set of measures rating Market Strength, Value-based Strength and Financial Strength as key pillars for benchmarking. It incorporates 56 different performance metrics, including quality, outcomes, patient perspective, affordability and efficiency. iVantage Health Analytics, Inc. manages the HealthStrong Awards Program, which recognizes exceptional performance among all eligible U.S. general acute care hospitals, including all rural hospitals and the more than 1,300 Critical Access Hospitals.
We’re proud of the work we’re doing, and our customers agree. Patient satisfaction surveys repeatedly acknowledge the outstanding personal care provided by our staff. But please don’t hesitate to let us know if there is anything we can do to better our service to you.