Before your trip to the hospital:
- Call your insurance company (number
is usually on the back of your card) for pre-authorization of
services. This could save you
hundreds of dollars from the very beginning!
Bring these items with you:
- Physician's orders or referrals
- Your insurance card(s) if you have
- Photo I.D. with current mailing
- A telephone number where you can be
- Any legal document to prove you have
the authority to register and sign for someone other than yourself.
Examples: Executor of Estate or Advanced Directive.
Be prepared to write a check for the amount your insurance will
not cover. Examples are your
co-pay, amounts applied to deductible, non-covered services, etc. Call the business office to discuss
payment options before your visit.
If you know before hand that you will not be able to pay for your services and
believe you may qualify for financial aid:
- Call the main hospital number (907)
235-8101 or come in to the main lobby.
- Tell the front-desk receptionist you
need medical care but you would like to speak with someone about your
payment options. The
receptionist will route you to the appropriate person.
If you have insurance but want to speak with someone about
charges, insurance coverage and your portion of the payment:
- Call the hospital or your insurance
company. The business office
staff and your insurance company representative is there to answer your questions.
- The more you know about coverage,
the more smoothly your claim and its handling will go after you are
Top ten things that hinder or slow payment processing from
- Incorrect (or missing) social
security number (numbers transposed)
- Outdated employee address
- Outdated insurance card - (expired
- Incorrect name (always use your
- Incorrect guarantor (who is the
- Failure to return a phone call or
letter request for additional information needed to process claim
- Invalid insurance company address
for claims processing
- Invalid date of birth
- Incorrect Primary / Secondary
- Incorrect employer information
(contact name and phone number)
If you receive a bill from the hospital indicating a problem with
your insurance company:
- Follow instructions in the letter to
make sure everyone has the information needed to process the claim
As you can tell, most payment issues can be taken care of long
before you receive an invoice for your charges. Questions are part of our job
and we are happy to answer them. Thank you for choosing South Peninsula Hospital for your healthcare